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The City’s Request It and payment system will be unavailable between 7pm Friday 21 February and 3am Saturday 22 February.

The outage is to perform scheduled system maintenance. Some website pages and functions will also be unavailable during this time. If you need to contact us urgently, please call 1300 422 664.

Registration

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Registration

The City has launched My Canning, a new online system for submitting applications, making payments, and more.

My Canning replaces the City's previous online building and planning applications system.

To use My Canning, you will need to register following the instructions below.

  1. Go to My Canning
  2. Click Don't have an account? near the bottom.
  3. Click Register using Email that will appear near the bottom.
  4. Complete the Register form and click the Submit button.
    • You will be sent an email verification – this may take up to 15 minutes to arrive. Check your junk folder if you haven't received it.
  5. Click the link in the email to verify your account.

Do you need help?

Watch the registration guide below. If you experience any issues with the registration process please contact us.

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